Warranty team at Electrolux is not contactable. It is the 21st century, everyone (you would think) knows the value of good customer service.No one answering the phone, three tries and an hour to get to speak with someone. Best dryer 2020: Electric and gas dryers for sale from Maytag, LG, Bosch, and more. This front-loader is quicker, gentler, and better at removing all types of stains than almost any other washer we’ve tested, and it has a solid reputation for reliability from multiple expert … Today the customer service rep said she didnât know why it hadnât been submitted up for a replacement. The dryer never worked properly-- saying it needed the lint removed even if it had just been cleaned and was empty. Third person that came out replaced all of the dispenser thingy in March. 1 product rating. Enjoy reading our tips and recommendations. A really stressful experience. My laundry room doesnât vent to the outside, so it can get heated in the little closet. Each time we have called we have been left holding for at least 40 minutes. It is front loading, so there is a lot of room to do everything from a comforter to towels to dog blankets. Brand new washer dryer flooded the utility room on Saturday 14th Nov. Electrolux office shut so rang them first thing Monday 16th Nov. Told couldn’t send an engineer until Wednesday 25th Nov with no guarantee it would be fixed that day. I replaced a set of 11 year old Whirlpool front load machines that were far quieter and gave me good performance for many years. Thankfully I was at home. So far it hasnât had any reliability issues and were I to buy a new machine, I would look to Electrolux first. No parts get sent to him so no fix. It still made a lot of noise, but it worked after the second repair. And supposed to get my replacement today, only to just receive a call now from the installation company that Electrolux haven't delivered it to their warehouse so yep back at square one and absolutely livid!! I saw a YouTube where someone washed the whole diaphragm in dishwasher. 1 month later the extractor fan packed up. The New Energy Label requirements - addition of the mandatory "eco 40-60" programme on Electrolux washing machines and washer dryers The washing cycle is shorter / longer than indicated on the display I’ve been cut off multiple times and told many different stories ie we don’t do that Model number, we only sell plans not repairs etc incredibly frustrating and no further forward after being hung up on again after being on hold for 20 mins. Reviewed in the United Kingdom on 2 February 2016. I would not even give one star to be honest. The first service company said they couldn't help. Answer questions from a virtual person so one way dialogue only. Engineer from Pacifica was rude and unapologetic and then totally fobbed is off saying his manager was dealing with it. Absolute joke of a company! Now it has broken down possibly the circuit board … They have an online form. Electrolux EFLS627UTT Washing Machine Review - Reviewed Laundry. They deny any responsibility. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Weeks pass by. Run from electrosux! They said it needed a new motor and motherboard. Can't get motor 4-6 weeks. Several more weeks pass. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I will continue to dissuade clients from buying their inferior products and I will shout from the rooftops how terrible it is to deal with a company so inept and uncaring. I then finally thought I was getting somewhere (emailed CEO!) The Electrolux EFLS627UIW is a high-efficiency and ultra-fast 27" front load washing machine with energy star certification. Sent out someone to repair under warranty. Hard to understand how a company could be so bad. Its location on this page may change next time you visit. Copyright © 2020 Consumers Unified LLC. When I finally called (the pandemic had me a bit tied up), I was told it was out of warranty so I bought a two-year service contract and it's been nothing but misery! Unsubscribe at any time. Best portable washers 2020: Mini washing machines from Magic Chef, GE, and more. really?) Get performance ratings and pricing on the Electrolux EFLS627UTT washing machine. Best top load washing machine 2020: Top load washers from GE, Samsung, LG, and more. Experience with a 2019 model Electrolux front load washer has been very positive. No one can fix the problem so the dryer times out after a few minutes. Read them my multiple error codes he got to in some type of diagnostic mode. I am putting the review everywhere it will let me. You've got a big family and lots of laundry to do. Locked door again.... On its own. Rang over 10 times with a promise to call back or just put on hold then the phone goes dead! Best washer dryer combos 2020: All-in-one washer-dryers to save you space and effort . Bought in November 2019, installed early January. Miele WEA025 Freestanding Washing Machine. So we thought it was ok. Then end of July it quit dispensing soap again. I purchased an Electrolux "stainless steel?" I urge any readers who are getting any engineers to fix their HOB to always make sure that there is no gas leak. After washing, all is clean but finding that clothes are coming out very crushed and looking aged, still trying to find a solution for this. GE Appliances lowes.com. It is relatively quiet, much quieter than the top load it replaced. No one tests washing machines like we do. When I eventually got through said they would look into my issue and call back.....nothing ! Revitalise your clothes using steam. Read Also: Top 10 Washer dryers Reviews. Every fibre cared for. When Electrolux customer services personnel eventually answer the phone they are rude and abrupt and extremely unhelpful. I will never purchase an electrosux product again. If I can't get a fair shake Or even a civil exchange at least I could prevent them from 20k in sales. Electrolux dishwasher from Ikea under warranty still, the door has broken and because they cannot source screws for the door they say they will close the job! We value your privacy. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Only the latest review will count in the company's TrustScore. It has had limited or no function for more than half that time. £135 and still no cooking hob. The Electrolux EFLW417SIW is an excellent, top-performing washing machine that's easy to recommend. Okay so my 800 washer doesn't dispenser the softener. More than half the folks I talked to are rude. If after this it’s found that it is indeed not faulty, I trust you will amend your review accordingly? Wrong. We then raised it as a complaint and told a manager would call us later that day but called us back later and told us there were not enough managers in to call us back, so would call tomorrow. This company is not yet accredited. Called the Electrolux tech line. Then slowly the soap dispenser quit emptying all the way. Washing machine breakdown after just over two years I bought a new build property in March 2018, they fitted an Electrolux washer dryer. I'm so disappointed in the brand and the product as I remember my mother using Electrolux appliances as a child and the reputation for quality was high. Cut off several times having been in a queue for 25mins on one occasion. Door locked itself shut in June. Dreadful service . You've got a big family and lots of laundry to do. All while using the least energy possible. Electrolux gave the wrong part numbers! Please any potential customers thinking of buying Electrolux/Zanussi/AEG or any other of their brands, be wary. I purchased the Electrolux Perfect Steam Front Load Washer with Lux Care in 2016 after reading positive reviews across many websites, I now wish I had read them on this site. Don’t order anything from here. If I could give 0 stars I would. I have spent over three hours on hold and talking with multiple people trying to arrange a repair. INEXPERIENCED ENGINEERS! The kitchen was installed and finished. Absolutely disgusting customer service you spend hours on the phone trying to get a washing machine fixed they come out and it’s still not fix and they do not replace. Stole my money. Nobody at Frigidaire/Electrolux cares that I have to go into a covid filled laundromat and have spent as much as I have on the purchase doing laundry with my brand spanking new washer out of service. Read before purchasing a "stainless steel?" TERRIBLE SERVICE! Get buying tips about Washers and Dryers delivered to your inbox. One month of use and it failed again. After washing and drying, ironing can be a real chore. Sign up to receive our free weekly newsletter. It's a fixable unit. I have never had an issue and my clothes are treated gently by these machines. I love my Electrolux washer and dryer. I had an old set of anti-vibration feet (not sure how old) but after a while they decided to split due to the side movements and vibration of the washing machine. Guess what??? All while being safe for hand wash wool. The Good The $1,349 Electrolux EFLS627UTT front-load washing machine does a fantastic job removing stains -- it's the best performer we've encountered yet. An incomprehensibly poor level of customer support. Thank you, you have successfully subscribed to our newsletter! Utter shambles. 1 product ratings - Electrolux EWG127410W Fully Integrated Washing Machine a. That seemed to do trick. It also provides a door that can be switched from conventional orientation of opening to the left to open on the right. They ignore my emails and no number to call. Fast forward several more one hour calls to electrosux. Who is liable for this hazard? My Electrolux washing machine has been out of use for almost 10 weeks. You have to call Electrolux to get an approval before you can schedule another visit.
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